The Westin Kaanapali Ocean Resort Villas, Maui » Resort Policies


Guests enjoy shared use of amenities, including pools, restaurants, shopping outlets and beach access, as well as the ability to charge purchases from The Westin Kāʻanapali Ocean Resort Villas North and The Westin Nanea Ocean Villas to your villa.

Beach Access

A boardwalk attached to the resort provides convenient access to the beach. Be reminded that the natural beauty of Hawai‘i’s beaches may be accompanied by adverse ocean conditions that require you to act with caution to avoid injury. The beach in front of The Westin Kāʻanapali Ocean Resort Villas is public property and is not controlled or patrolled by the resort, and there are no lifeguards. For daily surf, ocean conditions and warnings, please consult the information boards located near the beach walk or ask one of our Recreation Staff.


We invite you to check in after 4 p.m., and request that you check out before 10 a.m. local time. However, if your arrival or departure does not coincide with our schedule, the Front Desk will be happy to receive your bags while you enjoy the surrounding resort facilities.

Consecutive reservations may require moving villas from stay to stay. Villa assignment, including view designation, for each reservation is based on the date and time the reservation is confirmed. Reservations will be placed in the Villa type listed on your confirmation. Please make arrangements with the front desk for assistance with your luggage on the day that your new reservation begins.

Concierge Services

Please visit the Maui Activity Planner for details about the uplifting activities available. Maui’s activities are typically in high demand and often sell out months in advance. The Concierge Desk is available to help you plan and reserve your favorite experience. Please call 888-723-8205.

Cribs, Highchairs and Additional Bedding

If you are traveling with children, we are happy to provide you with cribs and highchairs upon request. These items are limited in supply and therefore not guaranteed. Charges may apply. To make arrangements, please contact the resort up to 24 hours in advance of your arrival.

Rollaway beds are limited to one per villa and are not available in the studio premium villa due to space limitations.

Grocery Services

Allow us to stock your villa with your preferred groceries from our Kai Ala Market. For a nominal fee, we will pre-stock your villa’s kitchen in advance with all of your favorite treats, beverages, sandwiches, breakfast foods, laundry items and fare for the grill. Please complete the order form and submit your request at least 24 hour prior to arrival. Your items will be waiting in your villa when you arrive or shortly thereafter.

Internet Services

Complimentary Internet access is available in your villa and throughout the resort. The Business Center also offers Internet, computer, printing and faxing services (fees apply).


Complimentary self-parking is available to Owners and external exchange guests at the resort.

Age Requirement Policy

Guests must be 18 years or older with photo identification to check in.

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older with valid photo identification.

Smoking Policy

Effective January 1, 2014, The Westin Kāʻanapali Ocean Resort Villas modified its smoking policy to prohibit smoking (including electronic cigarettes) both inside the villas and on the balconies/lanais. If signs of smoking are detected, a $250 fee will be applied to your folio.

Additionally, in compliance with local Maui County and State of Hawaii regulations and ordinances, which limit smoking within 20 feet of a permanent structure and/or building, smoking is prohibited in the enclosed areas around the swimming pools, the restaurants and the children’s play areas. Smoking is only permitted in designated smoking areas, which are available throughout the resort.

Spa Helani

Spa Helani encompasses 13 beautiful treatment rooms including our couples’ “tree house” suite offering a sense of the outdoors, but with all the privacy and modern amenities that our guests expect. Step outside to our spa lanai where you will find your moment of tempting renewal. Situated amongst tropical foliage and private cabanas, our outdoor oasis will allow you to balance your mind and body to the soothing sounds of water fountains. Enhance your day with our fresh and health conscious spa cuisine.

To reserve a treatment, contact the Westin Concierge or call 888-723-8205.

Transportation and Shuttle Service

For airport shuttle transportation to the resort, you can make an online reservation. For a sedan or private taxi airport transportation, click here.

Guests of The Westin Kāʻanapali Ocean Resort Villas have access to a complimentary shuttle that runs between The Westin Kāʻanapali Ocean Resort Villas North, The Westin Maui Resort & Spa and Sheraton Maui Resort & Spa and travels between Kāʻanapali and three pre-designated locations in Lahaina. All guests will be asked to show their villa key prior to boarding the shuttle, whose stops include the Lahaina Cannery Mall, and The Outlets of Maui Shopping Center and the Wharf Cinema Center.

To ensure the safety and comfort of all passengers, items such as large strollers and large articles of luggage are not allowed on the shuttle. This is in compliance with the Federal Motor Carrier Safety Administration Regulations whereby shuttle aisles and exits must be obstruct-free. The driver has unrestricted freedom to operate the vehicle and passengers are protected from injury caused by displaced or falling items. Small umbrella strollers may be permitted based upon the shuttle driver’s discretion.

Wheelchair assistance can be arranged with an advance notice of 30 minutes. Please inquire with the resort’s Service Express team.

Area Attractions

Ka‘anapali Beach

Voted the best beach in North America in 2003, this destination offers miles of sandy beaches and a variety of watersports, including parasailing, snorkeling and sunset cruises. Whale watching is a must between the months of November and April.

Ka‘anapali Golf Course

Home to the Wendy’s Champions Tour, this destination offers two scenic 18-hole golf courses where you can enjoy an invigorating round or two in the rejuvenating Maui sunshine. A national historic landmark, Lahaina was a whaling town in the 18th century and was at one time the home to Hawaiian royalty.

Lahaina Town

Explore Lahaina, home to charming shops, art galleries, restaurants, bars, cultural activities and so much more. Stop by the Visitor’s Center for a self-guided historical trail map featuring fascinating sites, including the world’s largest Banyan tree

Maui Cave Adventures

Exhilarating spelunking experiences await you. Excursions range from a quick 50-minute lava tube tour to a six-hour adventure that is advertised as a journey to the center of the earth. You will view breathtaking sights, including ancient stalactites, ledges and the stunning Dancing Sunbeam Skylight.

Maui Ocean Center

Touted as the largest tropical aquarium in the Western Hemisphere, this impressive oceanfront aquarium has quickly become one of most popular attractions of Maui. With more than 50 marine habitats, a massive ocean exhibit and a Whale Discovery Center, this is a must-see for anyone interested in the underwater world. Guided tours and audio guides are available, and there is an entertaining Keiki Program for the little ones.

Skyline Eco Adventures

Enjoy a burst of adrenaline with a zipline tour in West Maui. Enjoy sweeping views ocean and mountain views as you zip across the sky. Visit for more details.

Sugar Cane Train

In the early days of Hawai‘i’s Western colonization, trains were used to haul sugar cane from one spot to the other. Eventually, more modern forms of transportation became popular, and today almost nothing can be seen of the original Hawaiian railroads. However, the tracks between Lahaina and Ka‘anapali are still functional, and the cherry-red Sugar Cane Train still travels them regularly. A dinner ride is available on select evenings.

Wailele Luau

Located at the Aloha Pavilion of The Westin Maui Resort & Spa, Ka‘anapali, the Wailele Luau brings together traditional and authentic dances, songs and costumes. Here, guests will embark on a vibrant and exciting journey to the Polynesian islands, where dance was considered not just as a form of entertainment, but as a means of telling stories. Lush tropical greenery, the soothing sounds of waterfalls and a breathtaking sunset form the perfect backdrop for an evening of entertainment complemented by a delicious Hawaiian meal in an elegant setting.

Catch spell-binding Fiji and Maori performances with the choreography and dance moves carefully supervised by Fiji and Maori chiefs. The show will also include dances and songs from Hawaii, Tahiti, New Zealand and Samoa for a truly authentic Polynesian revue.


Delight your senses and satisfy your appetite when you visit these resort dining venues that embrace the spirit of Maui.

Pailolo Bar & Grill

Boasting magnificent oceanfront views, Ka’anapali Beach’s only sports bar-themed restaurant is a perfect setting to relax, unwind and enjoy grilled selections and refreshing specialty drinks. Try our scrumptious burger or island plate lunch favorite amidst the backdrop of the mesmerizing island of Molokai and the spectacular Pailolo Channel. Engage in a friendly competition with your table neighbors and root for your favorite athlete or team as they are televised in high-definition. This restaurant is filled with athletic drama and high-energy spectator spirit.

Pulehu, an Italian Grill

With a touch of whimsy, a dash of the exotic and spoonfuls of modern local flair, experience Italian cuisine at Pulehu, An Italian Grill. With its sensible menu selections, the cuisine here resonates with cost-conscious contemporary food lovers. Savor Italian cuisine as our chefs showcase their talents in an open kitchen. Indulge in tantalizing appetizers, our fresh island catch, creative culinary features and truly enticing desserts. This intimate dining experience offers the best pastas, freshest fish and prime beef paired with impressive Italian wine selections and memorable cocktails. Whether your palate desires seafood, pasta, beef, Italian favorites or you are looking for a celebratory destination, Pulehu, An Italian Grill will certainly satisfy.

Ocean Pool Bar & Grill

With a bit of the familiar and the unique, this restaurant speaks to whatever inspires your palate. In addition to the eclectic blend of Pacific Asian cuisine infused with touches of casual Californian and Hawaiian traditions, Ocean Pool Bar & Grill is also home to the Westin SuperFood program. Visit the restaurant for a synergistic approach to healthy diet and nutrition. Unwind to the melodic island serenade of our musicians on select evenings at this picturesque outdoor venue.

Kai Ala Market

Visit this stunning market located conveniently at the resort for your vacation essentials, such as coffee, ice cream, snacks, special ingredients, wine, last-minute gift ideas and the best Maui keepsakes.

Pu‘ukoli‘i General Store

Tucked away in the South villas, the Pu‘ukoli‘i General Store has long been a stop for vacationers on the go. It offers baked goods, deli sandwiches, salads, fresh meat and side dishes for carryout or villa delivery.

Events by Design

Let us assist in designing an affair to remember in a location as unforgettable as a warm embrace. Blending in a vacation oasis, we have the perfect venue intimately tucked amongst our villas. From the dramatic Ocean Lawn to the lush Koi Pond Reception Area, from our formal yet modern Pulehu, An Italian grill to our cutting edge Board Room, explore and discover what we have to offer.

Personal In-villa Chef

Relax in the comfort of your own villa and enjoy a fantastic meal cooked to perfection by your own personal chef. Unwind while a private server anticipates your every need. Our chef will prepare and serve your selected menu for you and your guests (maximum of 6) for a truly transforming experience.

Sunset Pool Deck Cabana Dining

Enjoy a private dinner in one of our cabanas while witnessing your sunset at North Ka’anapali Beach. Experience pure renewal as a private server ensures you receive a memorable dining retreat for a wondrous escape.


There are a variety of markets for you to explore on Maui.

Kai Ala Market

A stop at the Kai Ala Market, located at The Westin Ka’anapali Ocean Resort Villas, is a convenient sojourn into the local island fare from unique resort keepsakes to the quintessential island souvenirs.

Kihei Kalama Village

This bazaar sells local arts, crafts and gift items. A number of local artisans and vendors have booths in the open-air market, while other businesses are clustered around the bazaar area. A sunny outdoor patio in the center is the perfect spot for a casual meal.

Lahaina Market Place

Here you will find a variety of souvenirs, including wood carvings, ornaments, jewelry and more. Or, venture into the galleries of local artists and discover artwork that will inspire your senses.

Whalers Village

With over 80 shops and restaurants, as well as the Whalers Village Museum, you’ll discover plenty of ways to amuse yourself at Whalers Village.