The Marriott's Frenchman's Cove St. Thomas, U.S.V.I. » FAQ's
Air transportation to the islands?
You will find that many major U.S. cities have direct flights to the Cyril East King International Airport in St. Thomas, or you can fly into the San Juan airport in Puerto Rico and then take a quick flight to St. Thomas.
Transportation from the airport to the Marriott?
Once you arrive at the St. Thomas airport proceed to the baggage claim area. After you have collected your bags proceed to the taxi stand and let the agent know you are going to Marriott Frenchman's Cove.
If you choose to rent a car, please remember that in the Virgin Islands, cars travel on the left side of the road
Do we need passports?
Under the Western Hemisphere Travel Initiative (WHTI) The passport requirement does NOT apply to U.S. citizens traveling to or returning directly from a U.S. territory. U.S. citizens returning directly from a U.S. territory are not considered to have left the United States and do not need to present a passport. U.S. territories include the following: Guam, Puerto Rico, the U.S. Virgin Islands, American Samoa, Swains Island, and the Commonwealth of the Northern Mariana Islands.
What should we bring?
Pack lightly! Many guests find that they bring too much clothing and unneeded personal items with them. St. Thomas is a very relaxed atmosphere and not much is needed to enjoy your vacation. Beach attire and beach shoes, flip-flops, a hat for shade and plenty of sunscreen are priority. All dining, except for a few restaurants, is very informal. Shorts, collared shirt, and sandals are fine, or you will feel comfortable in "Island Fancy" wear. You will mainly wear shorts and a T-shirt. No need to pack a hair dryer, iron, or beach towels, as they are provided in each room. Beach necessities (water, ice, sunscreen, beverages) are abundantly for sale around the island. We recommend that you include essential items in a carry-on bag such as medication and one night's worth of clothing (and your bathing suit!) just in case your luggage is delayed.
How close is the Resort to town?
The Marriott is a 15 – 20 minute taxi/car ride to town.
Where do guests pick up keys?
Guests arriving can check in at the front desk in the main lobby in order to retrieve their keys.
Does the Resort have babysitting services?
Does the Resort have cribs and highchairs?
The Resort has pack n play (portable play pens) and highchairs available.
Is there Internet access in the rooms?
Complimentary high-speed wireless internet access is available throughout the resort.
What is the pet policy?
To ensure your comfort and safety and to maintain the quality of your villa, vacation ownership resorts do not allow pets on the resort grounds or in the villas. Exceptions are made for pets that fall within the guidelines of the Americans with Disabilities Act.
What is the smoking policy?
Breathe in the fresh air. Marriott Vacation Ownership resorts are smoke-free. Guests are asked to refrain from smoking in all enclosed public areas, including the villas. The balcony or lanai of the villa, if so equipped, is a designated smoking area. In addition, Marriott observes local smoking ordinances that may prohibit smoking in some public places.
Is there daily maid service?
Your villa will receive a full clean prior to arrival, a limited service tidy mid week and an additional full clean on the seventh consecutive day if you are staying more than one week. Additional housekeeping services may be arranged directly with the resort for a fee of $35/day for a tidy and $45/day for full clean.
What is in the kitchen upon arrival?
There is nothing in the kitchen upon arrival. Grocery Goddess offers grocery deliver to the villas.
Where can you shop for food?
The MarketPlace, which is located on property and is perfect for snacks, cold drinks, ice cream and necessities. There are also several grocery stores within minutes of the Resort.
What does the Friday, Saturday and Sunday arrival mean?
All villas have a pre-determined change over day of one of the 3 above.
Is room service available 24 hours a day?
No, there is no room service available at the Resort
Does the Resort have a beach?
What about water activities?
There are several choices available for water activities. We are happy to book any excursions for you, just please call our office and we will help you find fun activities to suit your needs.
Are there any island customs we should know about?
Our local islanders are very friendly and gracious people. One of their most coveted customs is to say, "Good (Morning, Afternoon, Evening), how are you?" before starting a conversation, and ending an answered question with "Thank you."
Do you use US dollars?